This problem is specific to all-in-one cartridges found in printers such as Dell, Lexmark, HP, Brother, and others.
What causes it? All-in-one cartridges have a special trapdoor which opens to expose a brightly colored drum unit. If this door gets stuck or jammed, the laser can’t write on the drum, which causes blank pages.
Try these troubleshooting tips:
- Check the trapdoor
- If it seems tight or hard to move, open & close it a few times to get it moving. It may just have been on the shelf for too long.
- If this trick doesn’t work, you’ll likely need to replace the cartridge.
- Check the spring attached to the trapdoor
- If it’s loose, missing, or unwound, you’ll need to replace the cartridge.
More questions? Call us at 800.587.1173, Monday – Friday, 8:00 am – 5:00 pm.
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