Troubleshooting: Black Pages

Is your printer giving you black pages? This problem could have two causes.

Troubleshooting tips:

  • Black pages could be a result of a poor connection between cartridge and printer.
    • To check, reinstall the cartridge and see if that fixes the problem.
  • The other explanation could be that there’s a microchip problem in the cartridge, which is causing a short in the electricity.
    • This problem can’t be troubleshooted, and the cartridge must be replaced.

We hoped this quick troubleshooting helped! More questions? Call us at 800.587.1173!

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